360-Degree Customer Reach with 1800 Numbers, Chat Bots & WhatsApp

• Tracking and Analytics: The businesses can analyze the call volumes, the peak times at which they are made and the different types of call outcomes using advanced tracking features on 1800 phone numbers so as to refine their strategies.

1800 Toll-free Numbers with CloudShope IVR and Missed Call Service

Introduction of Cloudshope IVR Systems and Missed Call Services Integration with Toll-Free Numbers leads to enhanced customer interaction and improved operational efficiency which is a 360-degree customer reach with 1800 numbers.

Call Barging and Whispering:

Cloudshope allows admin to enter into live conversation with help of call barging while with call whispering admin can speak to agent and vice-versa.

Auto-Reply Features:

Cloudshope provides admin an option to send automated messages to customers either in form of messages or whatsapp etc.

In Call Transfer and Call Conferencing:

Cloudshope provides a feature of transferring of calls with the help of extensions among departments and teams.

Mode of Calling:

Cloudshope provides both the modes of calling i’e., via desktop and mobile.

CRM Integration:

The Cloudshope IVR system allows companies to integrate their CRM software with Cloudshope.

Auto Reply Click to Call:

Cloudshope provides automated calling up on the missed call leads.

Live Tracker:

TCloudshope allows admin to do a live tracking of their agents if they are working remotely as well.

Detailed Report:

Cloudshope provides admin access to a detailed report of calls which is having a recording of calls as well.

Google Sheet Integration:

This feature of Cloudshope will directly fetch incoming IVR Calls data in your Google sheet. It helps to maintain leads for records, follow-ups, monitoring and evaluation purposes.

Sticky Agent:

Cloudshope allows you to set a particular agent with a particular customer with whom he got connected for the first time.

Whatsapp

Using WhatsApp as a messaging application has gained immense popularity and it is becoming an important means of communication with customers. Some of its merits are:

Popularity:

Since WhatsApp serves billions of users across the world, it can boast of an extensive reach and is also known to its customers’ minds.

Rich Media Sharing:

A communication method that is more interactive and flexible is enabled by the support of pictures, writings, animations and files.

End to End Encryption:

Using WhatsApp for keeping in touch with my friends is really safe because it offers enough privacy and security.

Web Chatbots for Business

Cloudshope is the best Web chatbots for business in India to provide ChatBots and Whatsapp nowadays which are very much famous and beneficial for the people. Some functionalities of whatsapp Chat bot offered by Cloudshope are:-

1. Chabot and Whatsapp chatbot for business is an automated messaging system that allows businesses to communicate with their customers on WhatsApp Chatbot For Business.Customer service, often providing answers to frequently asked questions and even sending promotional offers is one of its various uses.


2. With the help of a Web Chabot For Business can save time and money by automating mundane tasks such as responding to customer queries.


3. A Web Chabot for business includes features such as automated messages, personalized welcome messages, fast response options, customizable buttons and menus, as well as integration with various third-party applications among others.


4. In addition to these features, the Chabot and Whatsapp chatbot for business also provide analytics on user interactions so that businesses can make better decisions about their customer service strategy.


5. With the help of Cloudshope Whatsapp Chatbot for business you can send an automated messages over whatsapp to data in which you can share promotional messages or order details etc.


6. With the help of Cloudshope Web Chatbot for business can send these automated whatsapp messages for a predetermined date and time.