Elevate Communication with Cloud Telephony Services

What is Cloud telephony and Call tracking?

In simple words, it is a calling system via cloud. Cloud telephony has replaced traditional phone lines and hardware devices used for calling by hosting the phone on the internet.An individual can also connect through multiple touch points like immediate messaging, video meetings and CRM along with these calls.

Cloudshope Technologies’software will help you eliminate the mess and additional costing required for infrastructure setup. There are several businesses that have made business communications scalable, flexible, feasible and reliable by shifting them to Cloud Telephony services provided by Cloudshope Technologies.

Call Tracking can improve the effectiveness by using certain data to optimize call routing.Through IVR services the calls can be transferred to the desired agent, depending upon clients input. This provides useful information to callers, and can also be used to connect callers with live agents immediately.

Cloud telephony and Call tracking has been a part of marketing tools and strategies. Since so many businesses and consumers are converting from calling businesses, it’s important to track and analyze these phone calls.

If we talk about most relevant software in terms of Cloud telephony & call tracking system would be the following two that are provided by Cloudshope Technologies:

1. Interactive Voice Response (IVR):- We can describe IVR as an automated cloud telephony and call tracking system which helps organizations to keep the track of their leads.

IVR service enables an organization to use pre recorded greetings or menu options that a customer can access through a phone keypad.

The major benefit of an IVR system is:

Call Routing and Call Tracking:-Call tracking plays a vital role in mapping the leads and resources for the company. This data not only helps businesses about frequently accessed services but also focuses on the potential pain points in the caller journey. Call routing ensures that the calls are routed to the most efficient person of the organization.

Call tracking helps organizations in maintaining the records of their potential data and further those potential customers prove to be their loyal ones.

2. Automated Dialer:- An automated or auto dialer is software that automates the process of dialing numbers from a contact list or another database. The primary objective of auto dialer software is to connect your agents with more potential customers or existing clients within less time.

The automatic dialing on the numbers is the key function of the auto dialer, numbers are dialed automatically from the database that is uploaded by the main head of the organization.

The major benefit of Auto dialer is:

Call Recording and call Tracking:- Call recording and call tracking feature in an auto dialer provides a powerhouse of advantages for businesses. Call recordings of the users can be further used for training purposes.

Whereas, call tracking helps the business to keep the record for the potential customer and to later check on with the effectiveness of the campaign run by the organization.

Let us talk about merits of Cloud Telephony and Call Tracking system:

Scalability:-
With Cloudshope Technologies, a cloud-based telephony service provider, scalability is easy and very much cost-effective. As the business expands, you can easily add more users without worrying about expensive hardware setup.

This means one can focus on the growth of the business and not on managing your phone system.

Reliability-
Cloud telephony and call tracking systems are a reliable solution for every business. It is managed by professional service providers who are basically responsible for maintaining and updating the system, ensuring that it is always up to the date and functioning efficiently.

Additionally, cloud-based systems are designed to be highly available and most reliable.

Advanced Features:-
Cloud telephony systems like Cloudshope Technologies offer a wide range of advanced features that can enhance a company's operations and customer service. These features include AI-based Call Routing, voicemail-to-email, Multi-level IVR, advanced call analytics and much moreWith these features, one can easily route calls to the right agent, ensuring that no customer call goes missed. The voicemail-to-email feature ensures that important voicemails are not missed and can be accessed from anywhere in the portal itself.

Improved Customer Support:-
There are so many small businesses that have a reputation for good customer support. Small businesses often go out of their way to satisfy customers’ needs and requirements. Utilizing call tracking that helps them to improve customer support.

Call tracking software basically comes with technologies like call recording and automation.

Tracks Number of Calls:-
Having a report of how many calls one has received is helpful in analyzing marketing campaigns. One can also track the location of calls and when calls are coming into their portal. This data proves to be vital in building up the best strategies and campaign plans.

This is a significant part of identifying your client's journey and will help strengthen your marketing strategies and interpersonal relations.

Helps in Identifying the Strengths and Weaknesses :-
One of the most important merits of cloud telephony and call tracking systems is not just limited to businesses and customers but it is also beneficial to your Organization's workforce. The call tracking software or system allows one to track the performance of the respective team or individual to identify and analyze how good they are at their job.

CONCLUSION

Cloud telephony and call tracking is a wonderful solution for all businesses of all sizes. This solution offers many merits and pros, such as reliability, affordability, and scalability. When choosing a cloud telephony services provider, make sure to consider the factors such as pricing, security, features provided, coverage etc. This way, one can be assured of getting the best Cloud Service for their business.

To have a competitive edge in this present business landscape, one can no longer ignore the significance of thinking about the customer first.

In a growing pace of businesses, representatives handle hundreds of calls in a day. Without the help of solutions like cloud telephony integrations or call tracking solutions, it becomes difficult to handle and track the call flows. This can lead to lost leads and revenue leakages.

But not anymore because Cloudshope Technolgies help you to cope up with these revenue leakages and have a setup of your own to keep the track of your customers as well as of your workforce.

Cloud telephony and Call tracking.